We appreciate your trust in products and services provided by Duy Han.
We always hope for after-sales policy from Duy Han, Customers can feel comfortable choosing & rest assured shopping.
Now we would like to announce to customers: "WARRANTY POLICY OF GOODS" as below:
Policy scope: Warranty policy applies to all items & products supplied by Duy Han, collectively referred to as commodity.
1. Commodity will be covered by genuine free warranty in accordance with the following statements:
- Commodity purchased by customers are still within the warranty period
- Warranty stamp or warranty card intact, (no tearing, scratching or losing corners, edges).
- Commodity with technical errors from the manufacturer.
Warranty period: According to each case & according to each manufacturer, Duy Han will inform customers in detail via email, text or phone.
2. For cases where the Commodity are out of warranty period:
- Depending on each case, Duy Han will accept warranty & expense arising in warranty process. Duy Han will inform customers to confirm before performing warranty of Commodity.
3. Duy Han will refuse to warranty the Commodity in the following cases:
- Commodity are not provided by Duy Han.
- Stone Commodity beyond the warranty period, beyond the useful life but no longer capable of warranty and repair.
- Commodity that are misused, incorrect specifications from the manufacturer, or cases of Commodity being modified, removed or changed in any way.
Scope & Policy adjustment right: Duy Han has the right to adjust policies at any time in accordance with the current socio-economic situation with fair to fair & legal criteria to create a favorable environment for co-operation.
2019-08-14
Duy Han Import Export Co., Ltd